Amazing Technicians Get Recognition


What's that in the sky? Is it a bird? Is it a plane? no, it's...


We want to give a big shout out to our support team at Duplicator Sales & Service for a job well done. Three of their guys passed Ricoh's latest series of high-level technician tests to receive the Prestige Certified award. This certification was earned by less than one percent of all technicians in the country. Congratulations James Harrison, Anthony Prince , and Steve Stelton!

When something goes wrong with our Ricoh Pro series digital color printers, Steve is the superhero we call on to save the day. He has been with Duplicator working on color copier and Fiery machines since the days they were printing at a blazing 6 pages per minute! That's 25 years he has been wielding that Duplicator screwdriver. We are so glad that he has so much knowledge in the field.

James is amazing as well. His previous experience with the top manufacturers in the copier industry include Xerox, Canon, and Kodak. He is Duplicator's in-house Ricoh SPIRE Instructor that makes sure all of their techs are staying current with knowledge on the machines they service. James is a major motivator and key reason why Duplicator has three techs with the Prestige Certification.

Anthony is equally as impressive in his knowledge. He brings experience from a fortune 500 company and their information services. He and his fellow colleagues run Duplicator's Advanced Technology Group that make sure their customers are supported on network issues from the point of an install through the entire life of the machine.

We are so proud to have such a fantastic team at our parent company. Keep it up, guys!

Read more about is on Duplicator's website: